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Salon Policies.

  1. All new clients must book in a consultation before any colour, Keratin or bridal appointment to check for skin reactions if required, (Allergy Alert Test), strand test and any other tests required, so we can talk what you want done, book out the right amount of time and choose colours and techniques suitable for your appointment. This must be done a minimum of 48 hours before and no more than 5 days before the colour appointment. Tests are not required for bridal, but it is a good idea to book in for a chat anyway.

  2. If you need to move an appointment or cancel please give me as much notice as possible and I will do you the same courtesy. Missed appointments or too short notice may be chargeable. I will send you a booking reminder 48 hours before your appointment. Illness cannot be helped.

  3. If you have a problem or a question or a complaint, let me know. I can't fix what I don't know about. The only stupid question is an unasked one. 

  4. Bookings are on my Fresha appointments website online. I cannot currently accommodate walk-in appointments, you may be turned away. Book so we both know where we are! They are GDPR compliant. You can book in through me by ringing or texting 07534961134, or book online yourself here.

  5. Don't ask for credit, make sure you have the funds to pay for your appointment on the day. Tesco don't do it neither do I! I accept cash, card, Paypal, bank transfer or register your card details with Fresha.

  6. I am always happy to have feedback. If there is anything I can do to improve your experience here let me know. I would love a testimonial/review.

  7. Please be on time. I will try to let you know if I am running late, please do the same, I may not be able to overrun on a later booking.

  8. I am unable to use your colour, I am insured to use my professional colour only, purchased by myself from a professional supplier.

  9. I am unable to carry out a chemical service on under 16's, my insurance doesn't cover me. Under 18's need to be accompanied by a responsible adult for the duration of their appointment, (coffee or tea will be provided!)

  10. If you book a long appointment, such as a colour, then change your mind and tell me on arrival that you only want something else such as a cut, that is fine, but you will still be paying for the full appointment. If you wish to change it, I need at least 48 hours notice to be able to try and fill the time.

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